Peak PTT Frequently Asked Questions
PeakPTT FAQs
Updated October 23, 2025
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Getting Started
Do the radios arrive ready to use?
Yes. We configure each device for your team before shipping. Turn them on and start talking. If you want device names (e.g., “Bob,” “Jim”), we’ll label them on request.
How do I purchase?
Order on our website or call us at 855-600-6161 (Mon–Fri, 7:00am–5:00pm PT). After checkout you’ll receive an activation link; once completed, we program and ship—typically the same business day. Most orders arrive quickly with standard delivery.
Is there a contract?
Service is month-to-month. Cancel any time and reactivate later when needed. No hidden fees.
Are the radios ready to use out of the box?
Yes. All radios arrive pre-programmed, activated, and tested by our team. Power on, press the PTT button, and start communicating—no complicated setup required.
How do I decide which radio model is right for my business?
We offer several models tailored to different needs: standard vs. rugged, LTE-only vs. Wi-Fi enabled, and varying GPS feature sets. Tell us about your environment (indoor/outdoor), team size, and use case (warehouse, field, security), and we’ll recommend the best fit—no pressure, free consultation.
Service & Billing
How is pricing structured?
Hardware pricing varies by model. Airtime is billed per radio, per month and includes unlimited push-to-talk plus GPS tracking. See the Pricing page for current rates.
Do you offer a demo or guarantee?
We sell direct. Every purchase is covered by a 45-day money-back guarantee (minus airtime) so you can try our system risk-free.
Do I have to sign a long-term contract or pay hidden fees?
No. We offer flat monthly pricing with no long-term contracts. Add or remove radios any time without penalty. Standard fees (airtime, etc.) are clearly disclosed—no surprises.
How do I cancel service?
Submit the cancellation form and we’ll stop billing at the end of the current cycle. You can reactivate service later at any time.
Are there discounts for large-volume deployments?
Yes. For enterprise and fleet-scale rollouts we offer custom pricing, volume discounts, and flexible terms based on device count, service duration, and add-on features. Contact sales to discuss your scenario.
Devices & Features
What’s the range of PeakPTT radios?
Nationwide. Radios work anywhere there’s cellular coverage and can also operate over Wi-Fi. Unlike traditional two-way systems, you’re not limited by line-of-sight or repeater range—if your radio can connect to cellular or Wi-Fi, it can communicate.
How do PeakPTT radios work?
Our devices use Push-to-Talk over Cellular (PoC). Instead of conventional RF repeaters, radios send voice instantly over Tier-1 LTE networks or Wi-Fi for near real-time group and private communications across unlimited distances.
Can these make regular phone calls?
No. They’re dedicated push-to-talk radios configured to communicate within your organization and dispatch.
Can we do group calls and private calls?
Yes. Create channels for teams and projects and make one-to-one private calls. You can also create temporary groups on the fly for incidents.
Can I set up multiple channels or talk groups?
Yes. Build talk groups by department, team, or job site. Users can switch between groups or be members of multiple groups simultaneously so the right people hear the right message.
Are communications encrypted?
Yes. All PTT transmissions use end-to-end encrypted channels for privacy and security. Unauthorized parties cannot intercept or replay communications.
What is the average PTT response time?
Under normal LTE conditions, average push-to-talk latency is typically <300 ms—effectively instant for real-time coordination.
Can I mix different models in one system?
Yes. All PeakPTT models interoperate on the same platform and talk groups. Mix rugged field units, compact office units, and Wi-Fi–enabled devices as needed.
PTT-324G highlights
Rugged handheld with 4G LTE + Wi-Fi, 3W loudspeaker with dual mics, GPS/GLONASS, USB-C charging, IP67 rating, and support for group/private/all-call. See the PTT-324G spec sheet for full details.
PTT-624G highlights
Compact device with LTE bands for nationwide service, Wi-Fi/Bluetooth, GPS, bright display, and long-life battery. Ideal for teams that need small form-factor PTT with GPS. See the PTT-624G spec sheet for full details.
How are PeakPTT radios different from other providers?
- Certified hardware: FCC, PTCRB, and carrier-approved
- Nationwide coverage: powered by Tier-1 U.S. carriers
- Rugged design: IP67/IP68 options, drop-tested
- Crystal-clear audio with powerful speakers and noise reduction
- Extreme customer support: real humans, fast resolutions
- Flexible service: no long-term contracts, flat monthly pricing
Built for professional, business-essential communications—unlike generic or uncertified alternatives.
What safety certifications or rugged ratings do the devices have?
Our rugged models meet IP67/IP68 standards for water and dust resistance and are drop-tested to MIL-STD levels where noted. Check individual spec sheets for exact ratings. An Intrinsically Safe 5G PTT option is also available.
GPS & Dispatch
Can I see where my team is?
Yes. Every radio includes GPS tracking so you can view real-time and historical locations inside the dispatch console.
Do I need a base station?
No dedicated base is required. Our PC dispatch software lets one or multiple dispatchers communicate with the field, manage groups, and see live GPS data.
How does GPS tracking work and is it included with every radio?
Yes, it’s included. Each radio reports location at regular intervals (default: every 60 seconds). Use our web console or mobile app to view live mapping, route history, and geofencing.
Coverage & Driving
Is service nationwide?
Yes. We utilize national carriers for extensive U.S. coverage, and radios can also operate over Wi-Fi.
Which cellular networks do PeakPTT radios use?
Our radios are certified for use on major U.S. carriers (e.g., AT&T and T-Mobile), ensuring reliable nationwide coverage. Devices can also connect via Wi-Fi. PeakPTT Wi-Fi radios work great with Starlink Wi-Fi in field deployments.
What happens if cellular coverage is lost? Can radios fall back to Wi-Fi?
Yes. If a radio is within range of an available Wi-Fi network, it can use Wi-Fi to maintain PTT communications. If both cellular and Wi-Fi are unavailable, communication pauses until connectivity is restored. For mission-critical work, we recommend a coverage check and a backup Wi-Fi strategy (e.g., Starlink).
What happens if I travel outside the U.S.?
Our standard service supports U.S. nationwide coverage and Wi-Fi. Abroad, functionality may be limited or unavailable due to network compatibility. For global deployments, contact us to discuss options.
Can drivers use the radios while driving?
Generally, yes. DOT guidance allows two-way radio use. PeakPTT radios use a single push-to-talk button—no dialing. Always follow your company policy and local laws.
Support & Warranty
How do you support customers outside my local area?
We operate with a sense of urgency. Emergency support is available 24/7. If a device needs service, we issue a call-tag, pick it up via common carrier, and turn most repairs around in about a day after receipt.
What about warranty and repairs?
Every PeakPTT radio comes with a Lifetime Warranty while your subscription is active. We also offer a 45-day money-back guarantee (minus airtime). For service, open a support ticket and we’ll guide you through next steps.
What support is included? How can I reach you if there’s an issue?
We provide 24/7 U.S.-based support with technicians on call after hours and weekends. A real human answers the phone—no bots, no long waits. We include live setup help, training, and ongoing radio support.
Admin & Management
Can you rename radios for us?
Absolutely. Send a list of names and we’ll update labels and provisioning for you.
Do I need my own SIM cards?
No. We provide the complete solution including data service. Your radios arrive fully provisioned.
Can I easily scale my system as my business grows?
Yes. Add or remove radios any time. Whether you need 5 radios today or 500 tomorrow, our platform is designed to scale with you.
How many users can talk at once? Is there a limit per talk group?
The system supports large talk groups—dozens, hundreds, or even thousands of users depending on your plan and network capacity. We’ll review specific limits with you based on your deployment size.
Policies
How fast do you ship?
Most orders ship the same business day after activation details are submitted. Standard delivery is typically about 2 business days within the U.S., with expedited options available at checkout.
What’s your return / refund policy?
We stand behind our 45-day money-back guarantee (minus airtime charges). If you’re not completely satisfied within 45 days, contact us for return instructions. Once approved and received, we’ll refund the hardware (minus airtime) promptly. See our Return Policy for details.