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Frequently asked questions.
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Everything businesses ask us about PeakPTT radios, service, coverage, and support — 39 answers across 8 categories. Can't find yours? Call and a real person picks up.

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PeakPTT FAQs

Updated October 23, 2025

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Regular Office Hours: Mon–Fri, 7:00am–5:00pm PST

Getting Started

Do the radios arrive ready to use?
Yes. We configure each device for your team before shipping. Turn them on and start talking. If you want device names (e.g., “Bob,” “Jim”), we’ll label them on request.
How do I purchase?
Order on our website or call us at 855-600-6161 (Mon–Fri, 7:00am–5:00pm PT). After checkout you’ll receive an activation link; once completed, we program and ship—typically the same business day. Most orders arrive quickly with standard delivery.
Is there a contract?
Service is month-to-month. Cancel any time and reactivate later when needed. No hidden fees.
Are the radios ready to use out of the box?
Yes. All radios arrive pre-programmed, activated, and tested by our team. Power on, press the PTT button, and start communicating—no complicated setup required.
How do I decide which radio model is right for my business?
We offer several models tailored to different needs: standard vs. rugged, LTE-only vs. Wi-Fi enabled, and varying GPS feature sets. Tell us about your environment (indoor/outdoor), team size, and use case (warehouse, field, security), and we’ll recommend the best fit—no pressure, free consultation.
Is there a minimum order or team size?
PeakPTT equips business and government teams from a two-radio crew to nationwide fleets. There's no large minimum, and volume deployments get quoted individually.

Service & Billing

How is pricing structured?
Hardware pricing varies by model. Airtime is billed per radio, per month and includes unlimited push-to-talk plus GPS tracking. See the Pricing page for current rates.
Do you offer a demo or guarantee?
We sell direct. Every purchase is covered by a 45-day money-back guarantee (minus airtime) so you can try our system risk-free.
Do I have to sign a long-term contract or pay hidden fees?
No. We offer flat monthly pricing with no long-term contracts. Add or remove radios any time without penalty. Standard fees (airtime, etc.) are clearly disclosed—no surprises.
How do I cancel service?
Submit the cancellation form and we’ll stop billing at the end of the current cycle. You can reactivate service later at any time.
Are there discounts for large-volume deployments?
Yes. For enterprise and fleet-scale rollouts we offer custom pricing, volume discounts, and flexible terms based on device count, service duration, and add-on features. Contact sales to discuss your scenario.
What's the one-time activation fee?
$19.95 per device, once, at activation. It covers provisioning the radio onto your account and talk groups so it arrives pre-programmed and working out of the box. After that, service is the flat $24.95/month per radio.
Will my monthly rate change after I'm signed up?
The plan is a flat published rate: $24.95 per radio per month, no tiers, no per-feature upcharges, billed month-to-month. And because there's no contract, nothing ever locks you in. The rate has to keep earning your business every month.
Do I own the radios, or am I renting them?
Radios you buy are yours outright. Service is the only recurring charge, month to month. If you'd rather not pay hardware up front, the leasing option covers equipment for one predictable monthly payment with discounted airtime on 36-month terms.
Can we pause service in the off-season?
Yes. Seasonal fleets do not have to cancel: service on your radios can be suspended for the off-season and reactivated when work starts again. Call support any time to arrange it, and your radios go back on the air on the same account when the season returns.

Devices & Features

What’s the range of PeakPTT radios?
Nationwide. Radios work anywhere there’s cellular coverage and can also operate over Wi-Fi. Unlike traditional two-way systems, you’re not limited by line-of-sight or repeater range—if your radio can connect to cellular or Wi-Fi, it can communicate.
How do PeakPTT radios work?
Our devices use Push-to-Talk over Cellular (PoC). Instead of conventional RF repeaters, radios send voice instantly over Tier-1 LTE networks or Wi-Fi for near real-time group and private communications across unlimited distances.
Can these make regular phone calls?
No. They’re dedicated push-to-talk radios configured to communicate within your organization and dispatch.
Can we do group calls and private calls?
Yes. Create channels for teams and projects and make one-to-one private calls. You can also create temporary groups on the fly for incidents.
Can I set up multiple channels or talk groups?
Yes. Build talk groups by department, team, or job site. Users can switch between groups or be members of multiple groups simultaneously so the right people hear the right message.
Are communications encrypted?
Yes. All PTT transmissions use end-to-end encrypted channels for privacy and security. Unauthorized parties cannot intercept or replay communications.
What is the average PTT response time?
Under normal LTE conditions, average push-to-talk latency is typically <300 ms—effectively instant for real-time coordination.
Can I mix different models in one system?
Yes. All PeakPTT models interoperate on the same platform and talk groups. Mix rugged field units, compact office units, and Wi-Fi–enabled devices as needed.
PTT-324G highlights
Rugged handheld with 4G LTE + Wi-Fi, 3W loudspeaker with dual mics, GPS/GLONASS, USB-C charging, IP67 rating, and support for group/private/all-call. See the PTT-324G spec sheet for full details.
PTT-624G highlights
Compact device with LTE bands for nationwide service, Wi-Fi/Bluetooth, GPS, bright display, and long-life battery. Ideal for teams that need small form-factor PTT with GPS. See the PTT-624G spec sheet for full details.
How are PeakPTT radios different from other providers?
  • Certified hardware: FCC, PTCRB, and carrier-approved
  • Nationwide coverage: powered by Tier-1 U.S. carriers
  • Rugged design: IP67/IP68 options, drop-tested
  • Crystal-clear audio with powerful speakers and noise reduction
  • Extreme customer support: real humans, fast resolutions
  • Flexible service: no long-term contracts, flat monthly pricing
Built for professional, business-essential communications—unlike generic or uncertified alternatives.
What safety certifications or rugged ratings do the devices have?
Our rugged models meet IP67/IP68 standards for water and dust resistance and are drop-tested to MIL-STD levels where noted. Check individual spec sheets for exact ratings. An Intrinsically Safe 5G PTT option is also available.
Why not just put a PTT app on the phones we already own?
Apps work. PeakPTT sells one at $9.95/month that shares your radios' talk groups. But a phone must be unlocked, found, and pointed at the right app before anyone hears you. A dedicated radio is one physical button, a speaker loud enough for a jobsite, and a battery sized for the whole shift. Most fleets mix both: radios for crews, the app for managers.
What's the real difference between PeakPTT and consumer GMRS/FRS walkie-talkies?
Range and management. Consumer walkie-talkies typically reach under two miles and offer no business features, and GMRS additionally requires an FCC license. PeakPTT radios talk nationwide over 4G LTE with talk groups, GPS tracking, recorded calls, and dispatch. The trade is a monthly service fee for a system instead of a pair of handsets.
How do PeakPTT radios compare to free PTT apps like Zello?
A free app rides on whatever phone it's installed on, screen unlocks, notifications, batteries and all, with no dedicated hardware, no fleet GPS dispatch, and no one to call when it breaks. PeakPTT is purpose-built hardware on a managed nationwide service with 24/7 human support.
We already own a UHF repeater system. Is it PoC or nothing?
No. PeakPTT radios bridge to existing land-mobile-radio systems through an RoIP gateway, so legacy UHF crews and nationwide PoC crews can share traffic during a transition, or permanently where each technology fits.
How does PeakPTT compare to Motorola WAVE PTX?
Both are nationwide push-to-talk over cellular. The differences buyers notice: every PeakPTT price is published on the site, plans are month-to-month with no contract, radios arrive pre-programmed with a 45-day money-back guarantee, and support is 24/7 U.S.-based humans. Our published comparison page covers it line by line.
Do the radios survive walk-in freezers and cold storage?
Yes. The PTT-84G and PTT-284G are rated for operation from minus 22 to 167 degrees F, and the rugged PTT-624G from minus 13 to 140 degrees F, which covers freezer aisles, loading docks, and summer yards in the same shift.
Can security or hospitality staff take radio audio privately through an earpiece?
Yes. Surveillance-style headsets and single-wire earpieces keep traffic at ear level so guests never hear it, which is standard practice for front-desk, event, and patrol teams. Compatible speaker-mic and headset accessories are listed per model.

GPS & Dispatch

Can I see where my team is?
Yes. Every radio includes GPS tracking so you can view real-time and historical locations inside the dispatch console.
Do I need a base station?
No dedicated base is required. Our PC dispatch software lets one or multiple dispatchers communicate with the field, manage groups, and see live GPS data.
How does GPS tracking work and is it included with every radio?
Yes, it’s included. Each radio reports location at regular intervals (default: every 60 seconds). Use our web console or mobile app to view live mapping, route history, and geofencing.
Can office staff join radio traffic without carrying a radio?
Yes, two ways: the mobile app ($9.95/month) puts a manager's phone on the same talk groups as the radios, and the PC dispatch console ($12/month per seat) adds the live GPS map, recorded-call playback, and full dispatch control from any desk.

Coverage & Driving

Is service nationwide?
Yes. We utilize national carriers for extensive U.S. coverage, and radios can also operate over Wi-Fi.
Which cellular networks do PeakPTT radios use?
Our radios are certified for use on major U.S. carriers (e.g., AT&T and T-Mobile), ensuring reliable nationwide coverage. Devices can also connect via Wi-Fi. PeakPTT Wi-Fi radios work great with Starlink Wi-Fi in field deployments.
What happens if cellular coverage is lost? Can radios fall back to Wi-Fi?
Yes. If a radio is within range of an available Wi-Fi network, it can use Wi-Fi to maintain PTT communications. If both cellular and Wi-Fi are unavailable, communication pauses until connectivity is restored. For mission-critical work, we recommend a coverage check and a backup Wi-Fi strategy (e.g., Starlink).
What happens if I travel outside the U.S.?
Our standard service supports U.S. nationwide coverage and Wi-Fi. Abroad, functionality may be limited or unavailable due to network compatibility. For global deployments, contact us to discuss options.
Can drivers use the radios while driving?
Generally, yes. DOT guidance allows two-way radio use. PeakPTT radios use a single push-to-talk button—no dialing. Always follow your company policy and local laws.

Troubleshooting

My radio shows no service. What should I check first?
Power the radio fully off and back on, confirm the antenna is seated on models with an external antenna, and check whether other devices have cellular signal at that spot. On Wi-Fi capable models, joining the site's Wi-Fi restores service in coverage-poor buildings. If it still won't connect, call support: a real person answers 24/7 and can check your unit from the service side.
A radio won't power on. Is the battery dead for good?
Charge it on the supplied cradle or charger for a full session first, and check that the charging contacts are clean. Batteries are replaceable, and every radio on active service carries a lifetime hardware warranty, so a unit that won't take a charge gets repaired or replaced rather than debated.
People hear me cut off at the start of my sentences. What's wrong?
Press the PTT button, wait for the ready tone, then speak. Call setup takes about a second, and starting to talk before the tone clips your first word. If the problem persists on one radio, check that a remote speaker mic is fully plugged in (a half-seated connector mutes the built-in mic), then call 24/7 support.
A radio was lost or stolen. What do I do?
Call support any time. Service on that unit can be suspended so nobody can listen to your talk groups from it, and its 60-second GPS trail, visible in your tracking portal with 90-day history, is often what finds it. Encrypted communication means traffic isn't readable off the air in the meantime.
Do channel changes mean sending radios back in?
No. Talk group (channel) lineups and radio names are changed over the air at no charge. Tell support what you want and the fleet updates without a radio leaving anyone's belt.
What routine maintenance do the radios need?
Almost none: keep charging contacts clean, charge on the supplied gear, and replace batteries when runtime fades. There are no repeaters, towers, or licenses on your side to maintain, because the network side is run for you. Hardware problems on active service fall under the lifetime warranty with fast swap-outs.

Support & Warranty

How do you support customers outside my local area?
We operate with a sense of urgency. Emergency support is available 24/7. If a device needs service, we issue a call-tag, pick it up via common carrier, and turn most repairs around in about a day after receipt.
What about warranty and repairs?
Every PeakPTT radio comes with a Lifetime Warranty while your subscription is active. We also offer a 45-day money-back guarantee (minus airtime). For service, open a support ticket and we’ll guide you through next steps.
What support is included? How can I reach you if there’s an issue?
We provide 24/7 U.S.-based support with technicians on call after hours and weekends. A real human answers the phone—no bots, no long waits. We include live setup help, training, and ongoing radio support.
What does "lifetime hardware warranty with active service" actually mean?
As long as a radio is on an active PeakPTT service plan, hardware failures are covered: repair or replacement, with fast swap-outs so a crew isn't down while a unit travels. It's the practical difference between buying equipment and buying an answer.

Admin & Management

Can you rename radios for us?
Absolutely. Send a list of names and we’ll update labels and provisioning for you.
Do I need my own SIM cards?
No. We provide the complete solution including data service. Your radios arrive fully provisioned.
Can I easily scale my system as my business grows?
Yes. Add or remove radios any time. Whether you need 5 radios today or 500 tomorrow, our platform is designed to scale with you.
How many users can talk at once? Is there a limit per talk group?
The system supports large talk groups—dozens, hundreds, or even thousands of users depending on your plan and network capacity. We’ll review specific limits with you based on your deployment size.
How do multi-state companies keep regions separate but still reachable?
Talk groups. Each region or crew gets its own group, supervisors join several, and an all-call reaches everyone, up to 2,000 users in a single group, with lineups changed over the air at no charge. A construction customer runs 13 divisions coast to coast on exactly this structure.

Policies

How fast do you ship?
Most orders ship the same business day after activation details are submitted. Standard delivery is typically about 2 business days within the U.S., with expedited options available at checkout.
What’s your return / refund policy?
We stand behind our 45-day money-back guarantee (minus airtime charges). If you’re not completely satisfied within 45 days, contact us for return instructions. Once approved and received, we’ll refund the hardware (minus airtime) promptly. See our Return Policy for details.