Peak PTT Frequently Asked Questions & More (FAQs)
Frequently Asked Questions
What is the coverage range of PeakPTT radios?
PeakPTT radios work nationwide anywhere there is 4G LTE coverage, plus WiFi connectivity where available. Unlike traditional two-way radios, you are not limited by line-of-sight or repeater distance if your radio can connect to the cellular or WiFi network, it can communicate.
How do PeakPTT radios work?
PeakPTT radios use push-to-talk (PTT) over cellular (PoC) technology. Instead of relying on conventional radio frequencies, our devices transmit voice instantly through LTE cellular networks or WiFi, enabling near-real-time group and private communications across unlimited distances.
Which cellular networks do PeakPTT radios use?
Our radios are certified for use on major U.S. carriers, including AT&T and T-Mobile, ensuring reliable and consistent nationwide coverage. Current options include all major wireless carriers. Radios can also connect via WiFi for added flexibility.
How fast can I receive my radios after placing an order?
Most orders ship the same business day. Standard delivery takes 2 business days within the U.S. Expedited shipping options are available at checkout if you need your radios sooner.
Are the radios ready to use right out of the box?
Yes. All radios arrive pre-programmed, activated, and tested by our team. Simply power them on, press the PTT button, and start communicating—no complicated setup required.
How does GPS tracking work, and is it included with every radio?
Yes, GPS tracking is included. Each radio reports its location at regular intervals (default: every 60 seconds). You can view, track, and manage your team’s locations from our online dashboard or mobile app. Advanced features include geofencing, route history, and live mapping.
What kind of warranty and return policy do you provide?
Every PeakPTT radio comes with a Lifetime Warranty your device is fully covered for as long as you maintain an active subscription. Additionally, we offer a 45-day money-back guarantee (minus airtime charges), so you can try our system risk-free.
Can I easily scale my system as my business grows (add or remove radios)?
Absolutely. You can add or remove radios at any time. Our platform is designed to scale with your business—whether you need 5 radios today or 500 tomorrow.
How are PeakPTT radios different from other providers?
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Certified Hardware: FCC, PTCRB, and carrier-approved radios.
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Nationwide Coverage: Powered by Tier-1 U.S. cellular networks.
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Rugged Design: IP67 waterproof and dustproof, drop-tested.
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Extreme Customer Support: At PeakPTT, a real human always answers the phone. Our U.S.-based team provides live setup help, training, and ongoing radio support.
- Flexible Service: No long-term contracts, flat monthly pricing.
How much are the radios/service?
Price will vary depending on the radio type/model selected - view device pricing here. Service is billed per radio, per month. The service includes unlimited Push to Talk use as well as GPS tracking.
Do you have demo radios that you send out?
We do not. Unlike traditional radio companies, which utilize a dealer network, as a manufacturer, we sell directly to our clients across the United States. We believe that by eliminating the middle-man, we provide our clients with a superior overall experience. Radios purchased from us come with a 45-day 100% iron-clad satisfaction guarantee. Unhappy? Return them, and we will refund the radio cost in full. Please contact us with further questions, here.
How do you handle radio support issues when your not in my local area?
We act and believe in operating with a sense of urgency. Emergency support is available 24/7. We will issue a call-tag for devices that need service, pick up the device by common carrier, and bring them to our office for evaluation. Turn around time averages about one day. Just create a support ticket, and we will immediately begin the process.
How do I get these radios?
Radios can be purchased directly from our website, or over the phone by calling us at 855-600-6161. M-F from 7am-5pm PST.
What happens after purchase?
You will receive an e-mail with a link to an activation form. Once that form is completed, we will program, configure and ship your radios. Typically, they ship the same business day ordered. They will arrive within 3-5 business days. Faster shipping is available at checkout.
Do I have to do any programming?
Our service is turnkey, the radios will arrive ready to use right out of the box. Turn them on, and begin to use them immediately.
Do you have a contract?
No, service is billed month-to-month, you can cancel the radios at anytime, and reactivate later when you desire. Cancellation Form.
How many channels can I have?
Yes, we can create as many as you need
Can I change the name of the Radios?
Yes, absolutely. We do it for you, just send us a request - Radio Name Change Form
What is the range of your PTT radios?
Our radios work anywhere there is cellular coverage, we utilize national carriers who provide extensive coverage across the United States.
Can I use your devices as a regular cellphone?
Unfortunately, you cannot. Our radios operate using Internet Protocol (IP) data.
Can my employees make personal phone calls?
No, the radios are programmed only to communicate with other radios and dispatch computers within your organization.
Can I see where my employees are located?
Yes, every PTT radio doubles as a GPS tracker, see where your employees are at anytime.
Can I talk to a group of radios, or just to one privately?
Yes. We can set up an unlimited number of groups (channels) for you to use within your virtual network. You can also create temporary groups on the fly, as well as select one or more "users" to whom you speak to privately.
What about office communication with field personnel?
We've got you covered. With our PC dispatch software, you can have one, or multiple dispatchers located in different locations, communicating to your field workers.
Do I have to use my own SIM card?
We provide the entire solution, for a low monthly fee; radios, wireless data, and everything in-between. When you receive your radios, they will be ready to go. Turn them on and start talking.
Can my drivers use the radios when driving?
According to DOT rules, walkie-talkies, and two-way radios are allowed. Furthermore, there is no dialing of phone numbers, and the device is operated by the use of a single button.
Do I need a base station for office personnel to communicate with the radios?
Traditional 2-way radio systems have always required a base station; however, with our radio solution, you can use a PC with a mic and speakers and our PC dispatch software to communicate with your radios. The PC dispatcher will also provide you with live GPS location data for your radios.
Is their a panic button on the radios?
Yes, the Peak PTT-84G has a panic button, that when pressed will alert your dispatch center of the alert as well as the location.