Dispatch and GPS: Running Fleet Operations on Push-to-Talk
Radios answer "can everyone hear me?" Dispatch and GPS answer "where is everyone, and what actually happened?" This guide shows how businesses wire PeakPTT's dispatch console and built-in GPS into daily fleet operations: live maps at the desk, 60-second location updates from every radio, recorded calls that settle disputes, and talk-group structures that scale from one crew to a 13-division national operation.
- Every PeakPTT radio reports GPS every 60 seconds with 90 days of history, included in the flat service rate
- The PC dispatch console ($12 per seat per month) puts the live map, recorded-call playback, and dispatch control on any desk
- Talk groups organize the operation: one per crew or region, supervisor groups across them, an all-call for everyone
- Recorded calls turn "nobody told me" into a playback, and GPS history turns "where was the truck?" into a report
Start With the Talk-Group Map
Dispatch works when the group structure mirrors the operation. The pattern that scales: one talk group per crew, region, or function (receiving, drivers, service techs), supervisor groups that span several, and an all-call that reaches the whole company. A single group carries up to 2,000 users, and lineups change over the air at no charge, so a reorganization is a phone call, not a reprogramming project.
The proof at scale: a nationwide construction firm runs 13 divisions coast to coast on exactly this structure.
The Dispatch Desk
The PC dispatch console ($12 per seat per month) is where the fleet becomes visible: every radio on a live GPS map, dispatch control over every talk group, and instant playback of recorded calls. On the Everest platform, the dispatch console adds location tracking on demand, geofencing, and embedded recording, the feature set of the big-name dispatch consoles at a fraction of the price.
Who sits at it varies: a dedicated dispatcher in transport operations, the office manager in a service business, the shift lead in a warehouse. The console runs on an ordinary Windows PC.
GPS Without a Second Device
Every PeakPTT radio is also a GPS tracker: position every 60 seconds, 90 days of history, visible on the dispatch map. That answers the daily operational questions without buying separate tracking hardware: which tech is closest to the emergency call, did the delivery truck actually make the stop, where was the crew at 3 PM last Tuesday. Vehicle fleets add the PTT-M14G mobile radio, hardwired to vehicle power with a wireless Bluetooth PTT button so drivers keep their hands on the wheel.
The Record of What Happened
Recorded calls with instant playback are included in the service. Operationally that means disputes end with a recording instead of an argument, new dispatcher training uses real traffic, and incident reviews reconstruct the timeline from what was actually said, matched against the GPS trail of where everyone was.
Safety Wiring
The same infrastructure carries the safety net: SOS buttons on the radios alert dispatch instantly with the radio's position on the map, and emergency and SOS incident management is built into the console workflow. For crews working alone, that one button and the 60-second breadcrumb trail are the whole lone-worker story.
Managers Without Radios
The people who need visibility are not always carrying hardware. The mobile app ($9.95 per month) puts a manager's phone on the same talk groups as the radios, so the operations lead traveling between sites hears the traffic and can step in, while the dispatch desk keeps the map.
Wire dispatch into your operation
Tell a real person how your fleet runs today, and we will spec the groups, the console, and the map with you. 24/7, U.S.-based.
Frequently Asked Questions
Do we need separate GPS trackers if we have PeakPTT radios?
No. Every radio reports GPS every 60 seconds with 90 days of history, included in the flat service rate and visible on the dispatch console's live map.
What does the dispatch console cost and what does it need?
$12 per seat per month, running on an ordinary Windows PC. It shows the live GPS map, controls every talk group, and plays back recorded calls.
Can managers follow radio traffic without carrying a radio?
Yes. The mobile app ($9.95 per month) joins a phone to the same talk groups, and the dispatch console gives office staff the map and playback.
How hard is it to reorganize talk groups as the fleet changes?
Talk-group lineups and radio names change over the air at no charge. Tell support the new structure and the fleet updates without a radio leaving anyone's belt.