PTT-624G FAQ Tech Support K2 Platform

How do I turn on my radio?

  1. Push and hold the power button on the left side of the radio until the PEAKPTT logo is shown on the screen.
  2. Normal boot-up time is 30 seconds.

How do I turn off my radio?

  1. Enter the PeakPTT application → Push and hold the power button until you see Power off/Restart/Screenshot/Emergency → Tap Power off.

How do I talk on my radio?

  1. Push and hold the PTT button located on the left side of the radio.
  2. Release the button when you are finished talking.

How do I change talk groups/channels?

  1. Turn the circular knob at the top of the radio until you have the desired group selected.

How do I monitor talk groups?

  1. Enter the PeakPTT application → Ensure you are in the Group tab → Tap the headphone icon to the right of the group you are attempting to monitor.
  2. The headphone icon changes color from GRAY to BLUE.

How do I privately call another user?

  1. Enter the PeakPTT application → Ensure you are in the Group tab → Tap on Contacts at the top of the screen → Tap the box to the right of the desired user → Push the PTT button once.
  2. You are now in a private call with that user.
  3. To exit the private call, push the BACK button twice.

How do I adjust my radio volume?

  1. Enter the PeakPTT application.
  2. Locate the volume buttons on the left side of the radio.
  3. Push either the UP or DOWN arrow to increase or decrease the volume.

How do I adjust my microphone volume?

  1. Enter the PeakPTT application → Tap on Menu (bottom right) → Tap on PTT Call.
  2. Adjust “Recording volume” using the blue slider to the right.
  3. 15 is the default and recommended level for clear transmissions.

How do I adjust my speaker's loudness?

  1. Enter the PeakPTT application → Tap on Menu (bottom right) → Tap on Voice.
  2. Adjust “Enhance loudness” using the blue slider to the right.
  3. 0 is the default and recommended level for clear transmissions.

My radios sound robotic. How do I fix this?

  1. Enter the PeakPTT application → Tap on Menu (bottom right) → Tap on PTT Call.
  2. Ensure “Adaptive decoding” is turned on.

How do I send an SOS?

  1. Push and hold the ORANGE button at the top of the radio until you hear a tone.
  2. All radios will receive an audio and visual alert.

How do I cancel an SOS I received?

  1. Tap OK at the bottom of the SOS alert on the screen.
  2. Tap the red paintbrush at the bottom right of the map screen to clear the alert from your map.

How do I view the map on my radio?

  1. Enter the PeakPTT application → Tap on Map at the bottom center of the screen.
  2. To change map views: Tap the light-blue box at the bottom right → Select Map, Satellite, or Traffic.

How do I send messages to other radios?

  1. Enter the PeakPTT application → Group tab → Contacts (top) → Tap and hold the desired user.
  2. Tap Send message → Tap the blue line at the bottom → Type → Tap send.

How do I change the time zone on my radio?

  1. The time zone automatically changes depending on your geographic location.

How do I acquire my radio IMEI?

  1. Ensure radio is powered off.
  2. Remove the belt clip (if slide-on type).
  3. Unlock the back lock slider (top-rear) → Slide the back cover down.
  4. Remove the battery (pull down the black battery clip, lift battery out).
  5. Your IMEI will be visible.

My radio talks too much. How do I disable audible announcements?

  1. Enter the PeakPTT application → Tap on Menu (bottom right) → Tap on Voice.
  2. Disable the setting “Voice broadcast”.

How do I change the PTT tones on my radio?

  1. Enter the PeakPTT application → Tap on Menu (bottom right) → Tap on Voice.
  2. Scroll to “PTT start sound” and “PTT end sound” → Tap the box to the right → Choose the desired sound.

How do I unlock the screen?

  1. Click the power button once.
  2. Swipe up from the bottom of the screen to the top.
  3. The radio will make a tone once the screen is unlocked.

How do I connect my radio to WiFi?

  1. Unlock the screen → Push the home button (bottom center).
  2. Tap the gear icon for Settings → Network & Internet → WiFi → Use WiFi.
  3. Select your network → Enter password → Connect.
  4. Once connected, you will see the WiFi icon in the top right corner of the screen.